At Tollwayr, we strive to deliver the best service possible. If our efforts fall short of your expectations, please let us know.
Tollwayr.com and its country-specific websites are operated jointly by Vignette & Peage Application Service B.V. If you have any questions about these sites, please reach out to us through our contact form.
If you wish to raise a concern about your experience with Tollwayr, you can submit a complaint either by phone or in writing.
If you wish to file a complaint regarding Tollwayr or the Public Information Service, you can do so via phone, email, or by using our contact form.
Here’s how to submit a complaint in writing:
You can use our contact form and select "Complaint" under the ‘Subject’ field. Alternatively, you may send a letter to the postal address listed on our contact page.
While not required, we encourage you to include your phone number in your written complaint or application. This will allow us to reach out for additional information or clarification if needed.
If you are not satisfied with how your complaint was handled or the result, you may submit a complaint to the National Ombudsman.
In accordance with Art. 14 para. 1 of the Online Dispute Resolution Procedure, the European Commission provides a platform for out-of-court online dispute resolution (the ODR platform), accessible at ec.europa.eu. Our email address can be found in our legal notice. Please note that we are neither obligated nor willing to participate in a formal dispute settlement procedure.