General Frequently Asked Questions

Below you find the answers on general frequently asked questions. Scroll down if you have questions about specific countries.

When will I receive the vignette after purchasing it?

If you’ve purchased the digital vignette from Tollwayr, it is issued within minutes after we’ve received the payment. You will receive a confirmation email with your e vignette as attachment. Austrian vignettes are digitally delivered by Asfinag.

Physical stickers such as the German or French environmental badge are delivered by mail. Delivery time depends on the country of delivery.

Most of our vignettes are electronically delivered by e-mail. The French and German envorironmental stickers are deliverd by mail. These adhesive stickers need to be attached to your windshield.
We will sent you an electronic vignette in PDF. It’s not necessary to carry the document with you in your car.
You need to buy an e-vignette for the country you are driving in before crossing the border.
No, you cannot buy a vignette for past days.
We work with Mollie, one of Europe’s leading payment processors. This results in us accepting most credit cards and PayPal. We also offer local payment methods such as iDeal (Netherlands), EPS (Austria), Bancontact (Begium) among others.
If you’ve indicated you wanted an invoice during your order it is issued automatically. You can also contact [email protected] to have it resend.
E-vignettes are excepted from the EU reverse VAT rules, the VAT is always charged in the country that issued the e vignette. As a result the reverse VAT rules cannot be applied to our invoices.
You can pay in all EU currencies. You can also pay with in British Pound Sterling. Please note that currency conversion costs apply to payments made in other currencies that the Euro.
A refund can only be issued if your vignette is not issued yet.